Contact Us & Returns

About us

Lady Melia is an Irish-owned fashion boutique situated in the south east of Ireland. We specialize in providing the latest high street women's fashion for less both online and onsite. With a passion for fashion, we offer a wide selection to suit everyone's style and preferences.

 Be sure to follow us on social media and keep up to date with Lady Melia x

We deliver to the Republic of Ireland, United Kingdom and all other EU countries. Orders placed before 12.00am Monday - Friday are dispatched same day. All items in the Republic of Ireland are tracked and delivered using An Post. 

€4.95 for packages in ROI and NI. Free delivery over €100

Duties and customs for packages delivered to a country outside of the EU must be paid by the customer

***Due to Brexit we are experiencing delays to the UK please allow 14-21 working days for deliveries ***

General Policies

We want your online purchases to be a pleasant and hassle free experience. If you are unsure of an item as regards sizing or styling before you purchase online, please do not hesitate to contact our staff using any of our contact methods beforehand and they may be able to help you in advance of a purchase. Call us on 051422696, email or simply message us on our social media platforms.

Refund policy

We want you to be happy with your purchase and offer returns / store credit where necessary. Please note that this policy only applies to products purchased online

Returns must be received by us within a 14 day period from delivery. It is your responsibility to ensure that the return item(s) arrives with us within this timeframe. 

All items must be returned to us in the condition in which they were received. Please see below for our full returns information.

Simply log into your account and fill out our return request.

If you have checked out as a guest please include your packing slip with your return form.

The full purchase price (original shipping fee excluded) will be credited when Lady Melia has received and processed your return and it passes inspection.

please note that we do not refund shipping costs. 

Refunds will issued by Revolution Deals


Returns Policy:

All returns to us must arrive in the same condition, no matter the returns method. Our returns policy for online orders is as follows: 

1. Returns are accepted by Lady Melia - within a 14 day period from the delivery date. We cannot accept the customer being away at the time of delivery as a valid reason for a late return - the 14 day return period will begin on the date of delivery, regardless of any event occurring during the 14 day window. Late returns will be returned to the customer at the customers expense. 


2. The original invoice and returns form should be included with the return as it speeds up the refund process. Please indicate if you would prefer store credit or a refund for your return.


3. It is your responsibility to ensure that the return item arrives with us. We recommend that you send your returns via a recorded / registered / insured delivery method as we cannot refund for items that we have not received. Sending your item by recorded (registered) post will also result in you having a tracking number. You can track your return to make sure that it has been received by us.


4. Please allow up to 21 days (from the date your return arrived with us) for your return to be processed and refunded to your card. If your refund has not been completed within 28 days of returning, please contact us and we'll follow it up for you. 


5. Items must be returned to us in the condition in which they were received. You should take care when trying on items to ensure that the clothing is not stained with fake tan, make-up, deodorant, etc. 


6. Please note that while we do our utmost to ensure that the images on the website and on social media are a 100% true representation of the product, screen resolution can affect the appearance of an item. We take our own pictures where possible (and in natural lighting) and are happy to provide any further information that you may require regarding the colouring of an item. Printed fabrics may appear a little different, depending on where the print falls on the fabric and where it has been cut - this is normal and natural on printed fabrics and is not considered a fault or distortion. 


7. Items which have been marked with make-up, fake tan, other marks / stains, odours of smoke / perfume / bodily odours or items which have had tags removed will NOT be refunded. For hygiene reasons, we cannot accept returns on pierced jewellery items (i.e. earrings). Such items will be resent to the customer at their expense. In such circumstances, we will email the customer in order to arrange payment for the item to be returned. These items will be held by us for two weeks from the date the email has been sent.


8. The returns must be sent back to us with all packaging in tact in "as new" condition that you would expect to receive an item in. The item MUST BE FOLDED & ZIPPED . BUTTONED and repackaged carefully or they will incur a €2 restocking fee per item. 


9. Should you receive a damaged or faulty item, please let us know within 24 hours of receipt by contacting us at and include images of the damage/fault in question. 


10. Refunds for returned items will exclude shipping costs. 


Lady Melia exchanges on all items. Please see the notes below for our exchange policy:

  • We can only fulfil your exchange if the requested product is available at the time that our returns staff are processing your exchange. We recommend that you contact our customer service team ( in advance to secure your item. Make sure to include the item name and size that you are looking for.

  • If the requested item/size is not available, we will refund you for the item as normal.

  • If your requested item is more expensive than the original item, we will contact you for payment before we can post your exchange.

  • If your requested item is less expensive than your original item, we will refund the balance



Please return to:
Lady Melia,
20 North Street,
New Ross,
Co. Wexford,


Phone: +353 (0)51 422 696

For shoe enquiries please contact Freedom Footwear on 051421639


Office Hours: Monday-Saturday 9.30am- 5.30pm

Facebook Page:

Instagram Page: