All returns to us must arrive in the same condition, no matter the returns method. Our returns policy for online orders is as follows: 

1. Returns are accepted by Lady Melia - within a 14 day period from the delivery date. We cannot accept the customer being away at the time of delivery as a valid reason for a late return - the 14 day return period will begin on the date of delivery, regardless of any event occurring during the 14 day window. Late returns will be returned to the customer at the customers expense. 

 

2. The original invoice and returns form should be included with the return as it speeds up the refund process. Please indicate if you would prefer store credit or a refund for your return.

 

3. It is your responsibility to ensure that the return item arrives with us. We recommend that you send your returns via a recorded / registered / insured delivery method as we cannot refund for items that we have not received. Sending your item by recorded (registered) post will also result in you having a tracking number. You can track your return to make sure that it has been received by us.

 

4. Please allow up to 21 days (from the date your return arrived with us) for your return to be processed and refunded to your card. If your refund has not been completed within 28 days of returning, please contact us and we'll follow it up for you. 

 

5. Items must be returned to us in the condition in which they were received. You should take care when trying on items to ensure that the clothing is not stained with fake tan, make-up, deodorant, etc. 

 

6. Please note that while we do our utmost to ensure that the images on the website and on social media are a 100% true representation of the product, screen resolution can affect the appearance of an item. We take our own pictures where possible (and in natural lighting) and are happy to provide any further information that you may require regarding the colouring of an item. Printed fabrics may appear a little different, depending on where the print falls on the fabric and where it has been cut - this is normal and natural on printed fabrics and is not considered a fault or distortion. 

 

7. Items which have been marked with make-up, fake tan, other marks / stains, odours of smoke / perfume / bodily odours or items which have had tags removed will NOT be refunded. For hygiene reasons, we cannot accept returns on pierced jewellery items (i.e. earrings). Such items will be resent to the customer at their expense. In such circumstances, we will email the customer in order to arrange payment for the item to be returned. These items will be held by us for two weeks from the date the email has been sent.

 

8. The returns must be sent back to us with all packaging in tact in "as new" condition that you would expect to receive an item in. The item MUST BE FOLDED & ZIPPED . BUTTONED and repackaged carefully or they will incur a €2 restocking fee per item. 

 

9. Should you receive a damaged or faulty item, please let us know within 24 hours of receipt by contacting us at ladymeliaboutique@gmail.com and include images of the damage/fault in question. 

 

10. Refunds for returned items will exclude shipping costs.